Article Diary - General Knowledge Digest

Comparison of Knowledge Base Management Software

A side-by side comparison of various knowledge management software solutions available in market. The following tables compare general and technical information for a number of knowledge management software packages. It contains valuable information for knowledge managers to help them figure out which is the best knowledge management software for their company by comparing the features of various knowledge management software solutions available in the market. Before selecting the software, please check from how long the selected vendor is in the knowledge management business? If the vendor of your knowledge management software is new in the industry then it is advised to refrain from their product as knowledge management is an experience-based industry. So, it is generally advised to go with a KM software solution provider that has been in the business at least from the last 4 years and their KM (knowledge management) product has been actively developed in these 4 years.

Contents

  1. General Information
  2. Features
  3. Knowledge Sharing
  4. Footnotes
  5. Conclusion

General Information

 Developed byLatest stable releaseLDAPWorkflowMultiuser supportAccess permissionsCost (USD)Licensing schemeSource code availableMultilingualProgramming languageUser InterfaceQuality/Risk controls
Absolute FAQ Manager Xigla Software 6.0 No No Yes Yes 169-3999 by URL & Install N/A No APS Web No
Consona KM Consona Corporation 7.3 Yes Yes Yes Yes N/A N/A No Yes Java Web No
DoyleSoft Knowledge Base DoyleSoft 2.9 No No Yes Yes 80-up N/A No No N/A Desktop application No
FAQ Manager Pro Shedix 3.0 No No Yes Yes 70-300 by Install N/A Yes PHP Web No
FAQ Support Comdev 4.2.1 No No No No 75-399 by URL N/A No PHP Web No
InnoKB Wjj Software 2.2 No No Yes Yes 59-1400 by Users Yes Yes C++, JavaScript Ajax, Web 2.0 No
InterFAQs InterFAQs N/A No No No No 234 by Year No No PHP (remotely hosted) Web No
InQuira Inquira 8.1 Yes Yes Yes Yes ? ? No Yes Java or C# Web No
IRREVO Content QA IRREVO, Inc. 2.0 No Yes Yes Yes 30-100 by User/Month No No ASP .NET Web Yes
KnowledgeBase Force KnowledgeBaseForce N/A No Yes Yes Yes 0-80 by Users & Articles N/A Yes ASP .NET Web No
Award WinnerPHPKB Knowledge Base Software Chadha Software Technologies 6.0 (2010) Yes Yes Yes Yes 265-1000 by Admin Users Yes Yes PHP, MySQL Web Yes
Knowledge Manager
DISCONTINUED
Interspire 5.1 (2009) - - - - - - - - - - -
KB Organizer Deluxe PrimaSoft PC 3.3 No No Yes Yes 75-up N/A No No N/A Desktop application No
KB Lance NextAge Technologies N/A No No Yes No 59-1196 by URL N/A No PHP Web No
KBPublisher Double Jade 3.0.1 Yes Yes Yes Yes 98-998 by Users & Articles No Yes PHP Web No
Knowledge Builder ActiveCampaign 3.1.1 Yes Yes Yes Yes 397-2097 by Users & Support plans Yes No PHP Web No
KnowledgeBase Manager Pro Web-site-scripts.com 5.2 Yes Yes Yes Yes 165-6950 by Users & Support plans No Yes PHP Ajax, Web 2.0 No
Lore Pure Software N/A No No Yes Yes 130 N/A N/A No PHP Web No
myKB myKB.com 4.0 No No Yes Yes 0-2999 by Articles No No PHP Web No
Novo Knowledge Base Novo Solutions 4.6 Yes Yes Yes Yes 2395-up By Admin Users & Articles No Yes ASP/ASP.Net, MSSQL Server Web Yes
Omnistar Kbase Omnistar Interactive N/A No No Yes Yes 257-1197 N/A N/A No PHP Web No
phpMyFAQ phpMyFAQ Team 2.6.5 Yes Yes Yes Yes 0 N/A Yes Yes PHP Web Yes
Product Perks Product Perks 2.0 Yes Yes Yes Yes 450-1450 by Documents & Month No Yes PHP, MySQL Web No

Features

 WYSIWYG editorData importingCustom fieldsDocument versions historySEO toolsScheduled publishingData recoveryAuto related documentsCustom reportsBlack words filterRSS syndicationRating trendsOther features
phpMyFAQ Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes 3
Absolute FAQ Manager No No No No Yes No No No No No Yes No 4
Consona KM Yes Yes Yes Yes No Yes Yes No Yes Yes Yes Yes 5
FAQ Manager Pro Yes Yes: Images, Media No No Yes No No No No No No No 6
FAQ Support No Yes: Images No No Yes No No No No No No No 7
InnoKB Yes Yes: Images, Media, MS Office Documents and Any files as Attachments No Yes No No Yes No Yes No No No 8
InterFAQs No No No No No No No No No No Yes No 9
InQuira Yes Yes Yes Yes No Yes Yes No Yes Yes Yes Yes 10
KnowledgeBaseForce Yes Yes: on request Yes No Yes Yes No Yes Yes: on request Yes Yes Yes  
Award WinnerPHPKB Knowledge Base Software Yes Yes: CSV File, Images, Media, MS Office Documents, PDF, SWF, Video, Other KB Yes: Unlimited Custom Fields Yes: Full Document History Yes: Google Sitemap Generator, SEO Friendly URLs Yes: Save As Draft Facility Yes: Trash Box for Deleted Data Recovery Yes Yes: Usage Statistics Charts, Popular Articles, Top Rated, Search Engine Referrals, HTTP Referrers Yes Yes Yes 11
KB Organizer Deluxe Yes Yes Yes No No No No No Yes No No No 12
KB Lance Yes No No No No Yes Yes No No No No No 13
KB Publisher Yes Yes: Images, Media, Other KB Yes No Yes Yes No No Yes No Yes Yes 14
Knowledge Builder Yes Yes: MS Office documents, Images, Media Yes Yes No Yes Yes Yes Yes: user reports, article reports, etc... No Yes Yes 15
Knowledge Manager
DISCONTINUED
- - - - - - - - - - - - -
Younicycle Yes Yes: csv,tab,pipe,user def'd,images,swfs,flvs + all file types (no exe's) Yes: + user def'd composite types Yes Yes: auto sitemap xml + meta Yes: CRON included Yes Yes Yes: WYSIWYG SQL Editor included Yes: Defined by Admin Yes Yes: Defined by Admin 17
KnowledgeBase Manager Pro Yes: Yes: MS Office documents, Images, Media Yes Yes Yes Yes Yes Yes No Yes Yes Yes 18
Lore Yes Yes: MS Office documents, Images No No No No No No No No Yes No 19
myKB Yes No N/A No N/A N/A No No No No Yes No 6
Novo Knowledge Base Yes Yes: Images Yes Yes No Yes No No Yes No No No 20
Omnistar Kbase Yes No No No Yes No No No No No Yes No 21
Product Perks Yes Yes: CSV File, Images, Media, MS Office Documents, Video Yes: Unlimited Custom Fields No Yes Yes: Save As Draft Facility Yes Yes Yes No No Yes  

Knowledge Sharing

 Number of targetsPublication of given categoryPublication of given articleCustom interface language for any targetVisitors countingCSS customizationTemplates designing toolsUser interface elements customizationCustom settings for any target
Absolute FAQ Manager Non-free 1 No No No No No No No No
Consona KM Yes Unlimited Yes Yes Yes Yes Yes Yes Yes Yes
FAQ Manager Pro Yes Unlimited No No No Yes Yes No No No
FAQ Support Yes Unlimited No No No No No Yes No No
InnoKB Non-free 1 No No Yes Yes Yes No No Yes
InterFAQs Non-free 1 No No No No Yes No No No
KnowledgeBase Force Yes: Unlimited Yes Yes No Yes Yes: on request Yes Yes Yes
Award WinnerPHPKB Knowledge Base Software Yes Unlimited Yes Yes Yes Yes Detailed Reports Yes Yes Yes Yes
KB Organizer Deluxe Yes Unlimited Yes Yes No No Yes No No No
kblance Non-free 1 No No No No Yes No Yes No
KB Publisher Non-free 1 No No No Yes Yes No Yes No
Knowledge Builder Non-free 1 No No No No Yes Yes No No
Younicycle Yes Unlimited Yes Yes Yes Yes Yes Yes Yes Yes
KnowledgeBase Manager Pro Yes Unlimited Yes Yes Yes Yes Yes Yes Yes Yes
Lore Non-free 1 No No No No Yes Yes Yes No
myKB Non-free 1 No No No N/A N/A No N/A No
Novo Knowledge Base Non-free 1 Yes Yes Yes No Yes Yes No No
Omnistar Kbase Non-free 1 No No No No No No No No
Product Perks Yes Unlimited No No Yes Yes Yes Yes Yes Yes

Footnotes

^ Per year.
^ Allow remotely hosted plans.
^ Export documents, Multiple DB options, CAPTCHA/IP/Word-based SPAM protection, Tagging, Keywords, User Comments
^ Article creation wizard, glossary, advanced search, custom logo, email notifications.
^ Comprehenisve self-service portal, Deep natural language understanding of searches, KCS Verfied, Unified knowledge from multiple sources, Adaptive search and navigation.
^ a b Core set of features.
^ Integrates with other products of company .
^ Cross-platform Server, Unlimited Labels, Unicode Support; Also distributed as desktop application.
^ E-mail integration.
^ Discussion boards, expert integration points to crms and chat, ride along help, intent analysis, etc.
^ Google AdSense Integration, Active Response System, Knowledge Base Dashboard, Protected & Public Content, Glossary, Meta Tags, ActiveDirectory Integration via LDAP, Feedback (Comments & Ratings), Data Import from third-party knowledge bases.
^ Contains many tools for DB administration.
^ Supports export to social networks, supports AdSence, glossary.
^ Article templates, fixed article ordering, importing users from CSV.
^ Authorization and KB management within front-end, article templates, active response system.
^ user feedback, ratings, comments, ldap, custom usage stats
^ User configurable: Tables, Views, PGSQL Functions, Triggers, Datasources, SQL Editor,Charts, WYSIWYG: (Website designer, PDF & Report designer, Application editor), email, App analyzer, Project manager, Role base access control with ACL, Bookmarks, Notes, File manager, CSS & JS Editor, Chat, Publish wizard, Image manager, Blog, Actions (php).
^ ActiveDirectory integration, data import from third-party knowledge bases, unlimited publication capabilities.
^ Glossary, meta-tags.
^ In-House & Hosted (ASP) Editions available.
^ Staff calendar, address book.

Conclusion

PHPKB Knowledge Management Software is the winner of this comparison among various knowledge management software solutions. So, if you are in search for a professional, secure and award-winning knowledge base management system, then PHPKB should be your choice. URL: http://www.knowledgebase-script.com
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