A side-by side comparison of various knowledge management software solutions available in market. The following tables compare general and technical information for a number of knowledge management software packages. It contains valuable information for knowledge managers to help them figure out which is the best knowledge management software for their company by comparing the features of various knowledge management software solutions available in the market. Before selecting the software, please check from how long the selected vendor is in the knowledge management business? If the vendor of your knowledge management software is new in the industry then it is advised to refrain from their product as knowledge management is an experience-based industry. So, it is generally advised to go with a KM software solution provider that has been in the business at least from the last 4 years and their KM ( knowledge management) product has been actively developed in these 4 years.
Contents
- General Information
- Features
- Knowledge Sharing
- Footnotes
- See also
- External Links
General Information
|
Developed by |
Latest stable release |
LDAP |
Workflow |
Multiuser support |
Access permissions |
Cost (USD) |
Licensing scheme |
Source code available |
Multilingual |
Programming language |
User Interface |
Quality/Risk controls |
| Absolute FAQ Manager |
Xigla Software |
6.0 |
No |
No |
Yes |
Yes |
169-3999 |
by URL & Install |
N/A |
No |
APS |
Web |
No |
| Consona KM |
Consona Corporation |
7.3 |
Yes |
Yes |
Yes |
Yes |
N/A |
N/A |
No |
Yes |
Java |
Web |
No |
| DoyleSoft Knowledge Base |
DoyleSoft |
2.9 |
No |
No |
Yes |
Yes |
80-up |
N/A |
No |
No |
N/A |
Desktop application |
No |
| FAQ Manager Pro |
Shedix |
3.0 |
No |
No |
Yes |
Yes |
70-300 |
by Install |
N/A |
Yes |
PHP |
Web |
No |
| FAQ Support |
Comdev |
4.2.1 |
No |
No |
No |
No |
75-399 |
by URL |
N/A |
No |
PHP |
Web |
No |
| InnoKB |
Wjj Software |
2.2 |
No |
No |
Yes |
Yes |
59-1400 |
by Users |
Yes |
Yes |
C++, JavaScript |
Ajax, Web 2.0 |
No |
| InterFAQs |
InterFAQs |
N/A |
No |
No |
No |
No |
234 |
by Year |
No |
No |
PHP (remotely hosted) |
Web |
No |
| InQuira |
Inquira |
8.1 |
Yes |
Yes |
Yes |
Yes |
? |
? |
No |
Yes |
Java or C# |
Web |
No |
| IRREVO Content QA |
IRREVO, Inc. |
2.0 |
No |
Yes |
Yes |
Yes |
30-100 |
by User/Month |
No |
No |
ASP .NET |
Web |
Yes |
| KnowledgeBaseForce |
KnowledgeBaseForce |
N/A |
No |
Yes |
Yes |
Yes |
0-80 |
by Users & Articles |
N/A |
Yes |
ASP .NET |
Web |
No |
| PHPKB Knowledge Base Software |
Chadha Software Technologies |
6.0 (2010) |
Yes |
Yes |
Yes |
Yes |
265-1000 |
by Admin Users |
Yes |
Yes |
PHP, MySQL |
Web |
Yes |
| Knowledge Manager |
Interspire |
5.1 (2009) |
Yes |
Yes |
Yes |
Yes |
495-up |
? |
Yes |
No |
PHP, MySQL |
Web |
No |
| KB Organizer Deluxe |
PrimaSoft PC |
3.3 |
No |
No |
Yes |
Yes |
75-up |
N/A |
No |
No |
N/A |
Desktop application |
No |
| kblance |
NextAge Technologies |
N/A |
No |
No |
Yes |
No |
59-1196 |
by URL |
N/A |
No |
PHP |
Web |
No |
| KBPublisher |
Double Jade |
3.0.1 |
Yes |
Yes |
Yes |
Yes |
98-998 |
by Users & Articles |
No |
Yes |
PHP |
Web |
No |
| Knowledge Builder |
ActiveCampaign |
3.1.1 |
Yes |
Yes |
Yes |
Yes |
397-2097 |
by Users & Support plans |
Yes |
No |
PHP |
Web |
No |
| KnowledgeBase Manager Pro |
Web-site-scripts.com |
5.2 |
Yes |
Yes |
Yes |
Yes |
165-6950 |
by Users & Support plans |
No |
Yes |
PHP |
Ajax, Web 2.0 |
No |
| Lore |
Pure Software |
N/A |
No |
No |
Yes |
Yes |
130 |
N/A |
N/A |
No |
PHP |
Web |
No |
| myKB |
myKB.com |
4.0 |
No |
No |
Yes |
Yes |
0-2999 |
by Articles |
No |
No |
PHP |
Web |
No |
| Novo Knowledge Base |
Novo Solutions |
4.6 |
Yes |
Yes |
Yes |
Yes |
2395-up |
By Admin Users & Articles |
No |
Yes |
ASP/ASP.Net, MSSQL Server |
Web |
Yes |
| Omnistar Kbase |
Omnistar Interactive |
N/A |
No |
No |
Yes |
Yes |
257-1197 |
N/A |
N/A |
No |
PHP |
Web |
No |
| phpMyFAQ |
phpMyFAQ Team< |
2.6.5 |
Yes |
Yes |
Yes |
Yes |
0 |
N/A |
Yes |
Yes |
PHP |
Web |
Yes |
| Product Perks |
Product Perks |
2.0 |
Yes |
Yes |
Yes |
Yes |
450-1450 |
by Documents & Month |
No |
Yes |
PHP, MySQL |
Web |
No |
Features
|
WYSIWYG editor |
Data importing |
Custom fields |
Document versions history |
SEO tools |
Scheduled publishing |
Data recovery |
Auto related documents |
Custom reports |
Black words filter |
RSS syndication |
Rating trends |
Other features |
| phpMyFAQ |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
3 |
| Absolute FAQ Manager |
No |
No |
No |
No |
Yes |
No |
No |
No |
No |
No |
Yes |
No |
4 |
| Consona KM |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
5 |
| FAQ Manager Pro |
Yes |
Yes: Images, Media |
No |
No |
Yes |
No |
No |
No |
No |
No |
No |
No |
6 |
| FAQ Support |
No |
Yes: Images |
No |
No |
Yes |
No |
No |
No |
No |
No |
No |
No |
7 |
| InnoKB |
Yes |
Yes: Images, Media, MS Office Documents and Any files as Attachments |
No |
Yes |
No |
No |
Yes |
No |
Yes |
No |
No |
No |
8 |
| InterFAQs |
No |
No |
No |
No |
No |
No |
No |
No |
No |
No |
Yes |
No |
9 |
| InQuira |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
10 |
| KnowledgeBaseForce |
Yes |
Yes: on request |
Yes |
No |
Yes |
Yes |
No |
Yes |
Yes: on request |
Yes |
Yes |
Yes |
|
| PHPKB Knowledge Base Software |
Yes |
Yes: CSV File, Images, Media, MS Office Documents, PDF, SWF, Video, Other KB |
Yes: Unlimited Custom Fields |
Yes: Full Document History |
Yes: Google Sitemap Generator, SEO Friendly URLs |
Yes: Save As Draft Facility |
Yes: Trash Box for Deleted Data Recovery |
Yes |
Yes: Usage Statistics Charts, Popular Articles, Top Rated, Search Engine Referrals, HTTP Referrers |
Yes |
Yes |
Yes |
11 |
| KB Organizer Deluxe |
Yes |
Yes |
Yes |
No |
No |
No |
No |
No |
Yes |
No |
No |
No |
12 |
| kblance |
Yes |
No |
No |
No |
No |
Yes |
Yes |
No |
No |
No |
No |
No |
13 |
| KBPublisher |
Yes |
Yes: Images, Media, Other KB |
Yes |
No |
Yes |
Yes |
No |
No |
Yes |
No |
Yes |
Yes |
14 |
| Knowledge Builder |
Yes |
Yes: MS Office documents, Images, Media |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Yes: user reports, article reports, etc... |
No |
Yes |
Yes |
15 |
| Knowledge Manager, Interspire |
Yes |
Yes: very limited (custom csv) |
Yes: unlimited! |
Yes: history, no diff's |
Yes |
Yes |
No |
Yes |
Yes: usage stats, rankings, who posts what, etc |
Yes |
Yes |
Yes |
16 |
| Younicycle |
Yes |
Yes: csv,tab,pipe,user def'd,images,swfs,flvs + all file types (no exe's) |
Yes: + user def'd composite types |
Yes |
Yes: auto sitemap xml + meta |
Yes: CRON included |
Yes |
Yes |
Yes: WYSIWYG SQL Editor included |
Yes: Defined by Admin |
Yes |
Yes: Defined by Admin |
17 |
| KnowledgeBase Manager Pro |
Yes: Works like desktop rich-text editor |
Yes: MS Office documents, Images, Media, Other KB |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
18 |
| Lore |
Yes |
Yes: MS Office documents, Images |
No |
No |
No |
No |
No |
No |
No |
No |
Yes |
No |
19 |
| myKB |
Yes |
No |
N/A |
No |
N/A |
N/A |
No |
No |
No |
No |
Yes |
No |
6 |
| Novo Knowledge Base |
Yes |
Yes: Images |
Yes |
Yes |
No |
Yes |
No |
No |
Yes |
No |
No |
No |
20 |
| Omnistar Kbase |
Yes |
No |
No |
No |
Yes |
No |
No |
No |
No |
No |
Yes |
No |
21 |
| Product Perks |
Yes |
Yes: CSV File, Images, Media, MS Office Documents, Video |
Yes: Unlimited Custom Fields |
No |
Yes |
Yes: Save As Draft Facility |
Yes |
Yes |
Yes |
No |
No |
Yes |
|
|
Number of targets |
Publication of given category |
Publication of given article |
Custom interface language for any target |
Visitors counting |
CSS customization |
Templates designing tools |
User interface elements customization |
Custom settings for any target |
| Absolute FAQ Manager |
Non-free 1 |
No |
No |
No |
No |
No |
No |
No |
No |
| Consona KM |
Yes Unlimited |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| FAQ Manager Pro |
Yes Unlimited |
No |
No |
No |
Yes |
Yes |
No |
No |
No |
| FAQ Support |
Yes Unlimited |
No |
No |
No |
No |
No |
Yes |
No |
No |
| InnoKB |
Non-free 1 |
No |
No |
Yes |
Yes |
Yes |
No |
No |
Yes |
| InterFAQs |
Non-free 1 |
No |
No |
No |
No |
Yes |
No |
No |
No |
| KnowledgeBaseForce |
Yes: Unlimited |
Yes |
Yes |
No |
Yes |
Yes: on request |
Yes |
Yes |
Yes |
| PHPKB Knowledge Base Software |
Yes Unlimited |
Yes |
Yes |
Yes |
Yes Detailed Reports |
Yes |
No |
Yes |
Yes |
| KB Organizer Deluxe |
Yes Unlimited |
Yes |
Yes |
No |
No |
Yes |
No |
No |
No |
| kblance |
Non-free 1 |
No |
No |
No |
No |
Yes |
No |
Yes |
No |
| KBPublisher |
Non-free 1 |
No |
No |
No |
Yes |
Yes |
No |
Yes |
No |
| Knowledge Builder |
Non-free 1 |
No |
No |
No |
No |
Yes |
Yes |
No |
No |
| Younicycle |
Yes Unlimited |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| KnowledgeBase Manager Pro |
Yes Unlimited |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Lore |
Non-free 1 |
No |
No |
No |
No |
Yes |
Yes |
Yes |
No |
| myKB |
Non-free 1 |
No |
No |
No |
N/A |
N/A |
No |
N/A |
No |
| Novo Knowledge Base |
Non-free 1 |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
No |
No |
| Omnistar Kbase |
Non-free 1 |
No |
No |
No |
No |
No |
No |
No |
No |
| Product Perks |
Yes Unlimited |
No |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Footnotes
^ Per year.
^ Allow remotely hosted plans.
^ Export documents, Multiple DB options, CAPTCHA/IP/Word-based SPAM protection, Tagging, Keywords, User Comments
^ Article creation wizard, glossary, advanced search, custom logo, email notifications. ^ Comprehenisve self-service portal, Deep natural language understanding of searches, KCS Verfied, Unified knowledge from multiple sources, Adaptive search and navigation.
^ a b Core set of features.
^ Integrates with other products of company .
^ Cross-platform Server, Unlimited Labels, Unicode Support; Also distributed as desktop application.
^ E-mail integration.
^ Discussion boards, expert integration points to crms and chat, ride along help, intent analysis, etc.
^ Google AdSense Integration, Active Response System, Knowledge Base Dashboard, Protected & Public Content, Glossary, Meta Tags, ActiveDirectory Integration via LDAP, Feedback (Comments & Ratings), Data Import from third-party knowledge bases.
^ Contains many tools for DB administration.
^ Supports export to social networks, supports AdSence, glossary.
^ Article templates, fixed article ordering, importing users from CSV.
^ Authorization and KB management within front-end, article templates, active response system.
^ user feedback, ratings, comments, ldap, custom usage stats
^ User configurable: Tables, Views, PGSQL Functions, Triggers, Datasources, SQL Editor,Charts, WYSIWYG: (Website designer, PDF & Report designer, Application editor), email, App analyzer, Project manager, Role base access control with ACL, Bookmarks, Notes, File manager, CSS & JS Editor, Chat, Publish wizard, Image manager, Blog, Actions (php). ^ ActiveDirectory integration, data import from third-party knowledge bases, unlimited publication capabilities.
^ Glossary, meta-tags.
^ In-House & Hosted (ASP) Editions available.
^ Staff calendar, address book.
Source: http://en.wikipedia.org/wiki/Comparison_of_knowledge_management_software Email
Electronic mail, often abbreviated as e-mail or email, is a method of exchanging digital messages, designed primarily for human use. MSSQL
Microsoft SQL Server is a relational model database server produced by Microsoft. Its primary query languages are T-SQL and ANSI SQL AJAX
Ajax is an acronym for Asynchronous Javascript and XML. It labels a data transfer method between server and browser, that makes it possible that the HTML page doesn´t have to be reloaded completely with each HTTP-protocol request. The novelty is, that only certain parts of the HTML page are reloaded if required (Wikipedia). Java
Complex, platform-independent programming language by Sun/USA, suitable especially for portable serverside applications. XML
The Extensible Markup Language, short XML, is a standard for creating tree-structured documents readable for men and machine alike. XML sets the rules for structuring such documents (Wikipedia). 2 Knowledge Sharing
Capability to share knowledge resources among members of an organization and to reuse knowledge underlying such resources. This capability can be extended to privileged partners of the organization (customers, providers, collaborating partners, etc.) Knowledge Management
The use of knowledge which enables direct action for capitalization (e.g. competitive advantage, organization, productivity). |
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