How does Knowledgebase Management Software Work Wonders in an Organization?
Article ID: 1009 | Rating: 5/5 from 2 votes | Last Updated: Mon, Oct 14, 2013 at 1:04 PM
Rising competitions; need for agile, process-centric technologies and increasing consumer expectations have made businesses more challenging than ever. New product development, changing market needs and internal issues have only fueled it to the extreme. Any enterprise that still runs on brick-and-mortal model is not going to survive this fierce competition any more. Yes, that is what most of the industry experts are forecasting.
What are the problems?
You cannot manage your employees, partners, customers, stakeholders manually, all at a same time keeping their efficiency at level best. It requires extensive effort, time management skill and super coordination and networking power. For any process manager or supervisor or even a business owner managing this heavy task is next to impossible. Moreover, taking quick business decisions; controlling costs; managing process improvements and overall business operations on a day-to-day basis is beyond human control, unless supported by software management solutions.
Here are a few basic areas that need self-introspection. Make sure, you understand and analyze them properly.
- Can you ensure continuous process improvements by following conventional process architecture?
- Can you avoid customer-handling errors up to 100% and make customer-care service a pleasant complain-free experience?
- Will you be able to take prompt and correct business decisions when hundreds of other stakeholders will give their own subjective opinions?
- How will you retain intellectual properties of your employees; collaborate on partners and stakeholders; improve critical business communications and reduce repeat, mundane tasks?
- Have you been able to find the best ways to organize, deploy, share and collaborate on company documents and contents?
For any human being or a group of professionals, performing all these high-end activities with same level of efficiency and perfection is next to impossible.
So, what is the solution?
Therefore, it is evident that any enterprise, large or small and medium scale, needs to deploy knowledgebase software solution for sustainable organizational success. With the onset of latest trends in web development, business life cycle has got a whole new dimension. Today, web-based knowledge management software has taken business principles and operations to a new height. It has been able to bring in the best resources a company could have the employee skills, dedication, productivity and efficiency.
If you a proprietor or a managing partner responsible for key management decisions you must understand how web-based knowledge base software works. We will discuss them in this post.
Web-enabled knowledge management software helps in array of business functions. They are as follows:
- Improving customer care service and feedback generation process.
- Decreasing consumer support costs and reducing unnecessary employee involvements.
- Reducing repeat tasks and introducing automation wherever required.
- Taking important decisions in key business matters without creating much confusions or delays.
- Collaborating on important company documents and contents real-time.
- Enabling employees to work according to process models enhance job quality and avoid redundancy.
- Rendering information that is critical to business success.
Thus, knowledge management software can act as a complete help-desk for all organizational functions both support activities and core business tasks.
PHPKB Knowledge Base Software - The Ultimate Tool
One good reference of knowledge management software is PHPKB. It is widely used by companies, corporations, organizations, vendors and service providers. PHPKB offers feature-rich internet applications that can be extensively used in various commercial purposes. PHPKB offers web based self-service technology that can greatly increase its usage and functional abilities.
The software supports organizational processes that involve knowledge creation, dissemination of information, transfer and retrieval of data and finally sharing and collaboration. By using this software companies can streamline day-to-day documentations and other management functions.
PHPKB helps in:
- Knowledge base publishing that deals with multiple ways of sharing and linking of articles and news
- Database backup and restoration
- Updates and latest changes in software versions
- Knowledge base access and control based on rights and permissions
- Web integration of existing articles
- Sharing and reading articles through RSS, email and other online modes
There are other advantages of using PHPKB as your ideal knowledge management software. Its tech support is online, active 24 hours a day, 7 days in a week. Therefore, you can really turn your business into a web-based knowledge system that is compatible for all major organizational tasks. It is simple and will pay you off in the long run.
To know how this happens in detail check the official website of PHPKB, an enterprise-grade knowledge base software.