Career Advice

How to Handle a Rude Customer?

Anyone who works in customer service knows how difficult it is to be nice to rude people. Some customers are belligerent, nasty and their main objective is to make your job harder. Rather than lash out and possibly lose your job, here are a few tips... Read More

Why Some People Seem To Have All The Luck?

Why do some people have all the luck while others never get the breaks they deserve? I set out to examine luck, 10 years ago. Why are some people always in the right place at the right time, while others consistently experience ill fortune? I placed... Read More