Ideal Features of Knowledge Base Software
Knowledge bases are one of the main requirements for any business, especially from the customer service perspective. They are a storehouse of information. This information is valuable to the clients. When a website has a knowledge base, visitors can find information that they need by themselves. They may be looking for something specific, but they can benefit from all information related to what they are looking for. It is an important tool in Customer Relationship Management (CRM) and saves the time of both the customer and the customer support staff.
Knowledge base software is a tool that is used to construct and manage knowledge bases and it goes without saying that the features and benefits of such software should give value for the money and time spent on using them.
So let's see what are the ideal features that a knowledge base software should have in it.
Knowledge Base Software Features
An effective knowledge base software is one that incorporates all these features. When it is thus, it makes it worthwhile for both the business and the clients. It's not enough to have information. To provide this information in a structured and easily accessible fashion is the duty of good knowledge base software.
|Posted by: Ajay Chadha - Sat, Jan 7, 2012. This article has been viewed 2424 times.|
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