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Ideal Features of Knowledge Base Software


Knowledge bases are one of the main requirements for any business, especially from the customer service perspective. They are a storehouse of information. This information is valuable to the clients. When a website has a knowledge base, visitors can... Read More

What Is a Knowledge Base?

A knowledge base is a self-serve customer service library that includes information about a product, service, or topic. Customer service organizations exist to improve the customer experience. They ways they do this can vary, but it usually starts... Read More

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