Anyone who works in customer service knows how difficult it is to be nice to rude people. Some customers are belligerent, nasty and their main objective is to make your job harder. Rather than lash out and possibly lose your job, here are a few tips... Read More

The Customer Information page is used to modify customer account information. You can get there by logging into the Control Center athttps://www.webcontrolcenter.com/customer.aspx. Once logged in, click on CUSTOMER INFORMATION. It is important to... Read More

A knowledge base software is used to provide 24/7 online support to customers even when your office is closed. Knowledge base software is a FAQ system with more advance features in it. Knowledge base software give you the chance to get statistics on... Read More