Enterprise Class Knowledge Base Software for Knowledge Management
Article ID: 683 | Rating: 4.5/5 from 2 votes | Last Updated: Tue, Oct 15, 2013 at 4:58 PM
Most of the enterprises use the knowledge base software for managing the information and data related to their employees and their customers. Most of the enterprises emphasize on the importance of a knowledge base software which really helps them enhancing the customer experience and satisfaction level. By using a knowledge base software, they can set sophisticated privilege levels for data access. Users can contact knowledge base administrators to get answers to their queries.
Knowledge Base Software products integrate digital asset management, content aggregation, and distribution. They allow users to maintain and access critical digital assets in a proper workflow and under appropriate heads, making it easier for other users to search. Some companies offer systems with document management, business process automation, and portal content access. Some advanced products available on the market integrate many pieces of records management, web publishing, imaging, workflow, knowledge management, and collaboration software. The collaboration module allows people within and outside an organization to participate in sharing documents and tasks as well as communicating through discussion threads.
Benefits for Enterprises
Knowledge base system improves operational efficiency of an enterprise. These systems along with the exceptional customer services help to reduces costs associated with customer interactions and ensure customer loyalty with the timely customer support. This helps to increase revenues and Enhances agent productivity of an enterprise. Knowledge base systems provide an integrated solution for Customer support by sharing interaction histories, customer and company data and common tools across all communication paths, providing a positive experience for the customer.
Share Knowledge Resources
Knowledge base software makes the best use of an enterprise’s resource. It helps create, organize, and generate common responses and other key information in Knowledge base Software. Knowledge base software system also makes sure the delivering of consistent messages across self-service and assists service channels and increases first contact resolution.
- Quickly Process Inquiries using the Knowledge Base’s Customer Interaction Hub: All the communication passes through the knowledge base interaction center for queuing and routing purposes and to show a customer’s interaction in a single view.
- Drive Ongoing Improvements with Robust System-wide Reporting: Knowledge base software enables management for continuous agent and team performance improvement. Management can do this quite conveniently by accessing in-depth analytical dashboards and big-picture strategic reports.
- Integrate with 3rd party systems to maximize Knowledge base CIM: Knowledge base software can also be integrated with 3rd party system and other back office applications that help in service speed and quality.
PHPKB is a powerful enterprise-grade knowledge base software that allows users to easily create and maintain a FAQ, documentation system, or complete support knowledge base. For more information. Please check out PHPKB website at www.knowledgebase-script.com