Comparison of Knowledge Base Management Software
A side-by side comparison of various knowledge management software solutions available in market. The following tables compare general and technical information for a number of knowledge management software packages. It contains valuable information for knowledge managers to help them figure out which is the best knowledge management software for their company by comparing the features of various knowledge management software solutions available in the market. Before selecting the software, please check from how long the selected vendor is in the knowledge management business? If the vendor of your knowledge management software is new in the industry then it is advised to refrain from their product as knowledge management is an experience-based industry. So, it is generally advised to go with a KM software solution provider that has been in the business at least from the last 4 years and their KM (knowledge management) product has been actively developed in these 4 years.
Contents
- General Information
- Features
- Knowledge Sharing
- Footnotes
- Conclusion
General Information
| Developed by | Latest stable release | LDAP | Workflow | Multiuser support | Access permissions | Cost (USD) | Licensing scheme | Source code available | Multilingual | Programming language | User Interface | Quality/Risk controls | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Absolute FAQ Manager | Xigla Software | 6.0 | No | No | Yes | Yes | 169-3999 | by URL & Install | N/A | No | APS | Web | No |
| Consona KM | Consona Corporation | 7.3 | Yes | Yes | Yes | Yes | N/A | N/A | No | Yes | Java | Web | No |
| DoyleSoft Knowledge Base | DoyleSoft | 2.9 | No | No | Yes | Yes | 80-up | N/A | No | No | N/A | Desktop application | No |
| FAQ Manager Pro | Shedix | 3.0 | No | No | Yes | Yes | 70-300 | by Install | N/A | Yes | PHP | Web | No |
| FAQ Support | Comdev | 4.2.1 | No | No | No | No | 75-399 | by URL | N/A | No | PHP | Web | No |
| InnoKB | Wjj Software | 2.2 | No | No | Yes | Yes | 59-1400 | by Users | Yes | Yes | C++, JavaScript | Ajax, Web 2.0 | No |
| InterFAQs | InterFAQs | N/A | No | No | No | No | 234 | by Year | No | No | PHP (remotely hosted) | Web | No |
| InQuira | Inquira | 8.1 | Yes | Yes | Yes | Yes | ? | ? | No | Yes | Java or C# | Web | No |
| IRREVO Content QA | IRREVO, Inc. | 2.0 | No | Yes | Yes | Yes | 30-100 | by User/Month | No | No | ASP .NET | Web | Yes |
| KnowledgeBase Force | KnowledgeBaseForce | N/A | No | Yes | Yes | Yes | 0-80 | by Users & Articles | N/A | Yes | ASP .NET | Web | No |
 PHPKB Knowledge Base Software |
Chadha Software Technologies | 6.0 (2010) | Yes | Yes | Yes | Yes | 285-1000 | by Admin Users | Yes | Yes | PHP, MySQL | Web | Yes |
| Knowledge Manager DISCONTINUED |
Interspire | 5.1 (2009) | - | - | - | - | - | - | - | - | - | - | - |
| KB Organizer Deluxe | PrimaSoft PC | 3.3 | No | No | Yes | Yes | 75-up | N/A | No | No | N/A | Desktop application | No |
| KB Lance | NextAge Technologies | N/A | No | No | Yes | No | 59-1196 | by URL | N/A | No | PHP | Web | No |
| KBPublisher | Double Jade | 3.0.1 | Yes | Yes | Yes | Yes | 98-998 | by Users & Articles | No | Yes | PHP | Web | No |
| Knowledge Builder | ActiveCampaign | 3.1.1 | Yes | Yes | Yes | Yes | 397-2097 | by Users & Support plans | Yes | No | PHP | Web | No |
| KnowledgeBase Manager Pro | Web-site-scripts.com | 5.2 | Yes | Yes | Yes | Yes | 165-6950 | by Users & Support plans | No | Yes | PHP | Ajax, Web 2.0 | No |
| Lore | Pure Software | N/A | No | No | Yes | Yes | 130 | N/A | N/A | No | PHP | Web | No |
| myKB | myKB.com | 4.0 | No | No | Yes | Yes | 0-2999 | by Articles | No | No | PHP | Web | No |
| Novo Knowledge Base | Novo Solutions | 4.6 | Yes | Yes | Yes | Yes | 2395-up | By Admin Users & Articles | No | Yes | ASP/ASP.Net, MSSQL Server | Web | Yes |
| Omnistar Kbase | Omnistar Interactive | N/A | No | No | Yes | Yes | 257-1197 | N/A | N/A | No | PHP | Web | No |
| phpMyFAQ | phpMyFAQ Team | 2.6.5 | Yes | Yes | Yes | Yes | 0 | N/A | Yes | Yes | PHP | Web | Yes |
| Product Perks | Product Perks | 2.0 | Yes | Yes | Yes | Yes | 450-1450 | by Documents & Month | No | Yes | PHP, MySQL | Web | No |
Features
| WYSIWYG editor | Data importing | Custom fields | Document versions history | SEO tools | Scheduled publishing | Data recovery | Auto related documents | Custom reports | Black words filter | RSS syndication | Rating trends | Other features | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| phpMyFAQ | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 3 |
| Absolute FAQ Manager | No | No | No | No | Yes | No | No | No | No | No | Yes | No | 4 |
| Consona KM | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Yes | Yes | Yes | Yes | 5 |
| FAQ Manager Pro | Yes | Yes: Images, Media | No | No | Yes | No | No | No | No | No | No | No | 6 |
| FAQ Support | No | Yes: Images | No | No | Yes | No | No | No | No | No | No | No | 7 |
| InnoKB | Yes | Yes: Images, Media, MS Office Documents and Any files as Attachments | No | Yes | No | No | Yes | No | Yes | No | No | No | 8 |
| InterFAQs | No | No | No | No | No | No | No | No | No | No | Yes | No | 9 |
| InQuira | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Yes | Yes | Yes | Yes | 10 |
| KnowledgeBaseForce | Yes | Yes: on request | Yes | No | Yes | Yes | No | Yes | Yes: on request | Yes | Yes | Yes | |
| PHPKB Knowledge Base Software |
Yes | Yes: CSV File, Images, Media, MS Office Documents, PDF, SWF, Video, Other KB | Yes: Unlimited Custom Fields | Yes: Full Document History | Yes: Google Sitemap Generator, SEO Friendly URLs | Yes: Save As Draft Facility | Yes: Trash Box for Deleted Data Recovery | Yes | Yes: Usage Statistics Charts, Popular Articles, Top Rated, Search Engine Referrals, HTTP Referrers | Yes | Yes | Yes | 11 |
| KB Organizer Deluxe | Yes | Yes | Yes | No | No | No | No | No | Yes | No | No | No | 12 |
| KB Lance | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | 13 |
| KB Publisher | Yes | Yes: Images, Media, Other KB | Yes | No | Yes | Yes | No | No | Yes | No | Yes | Yes | 14 |
| Knowledge Builder | Yes | Yes: MS Office documents, Images, Media | Yes | Yes | No | Yes | Yes | Yes | Yes: user reports, article reports, etc... | No | Yes | Yes | 15 |
| Knowledge Manager DISCONTINUED |
- | - | - | - | - | - | - | - | - | - | - | - | - |
| Younicycle | Yes | Yes: csv,tab,pipe,user def'd,images,swfs,flvs + all file types (no exe's) | Yes: + user def'd composite types | Yes | Yes: auto sitemap xml + meta | Yes: CRON included | Yes | Yes | Yes: WYSIWYG SQL Editor included | Yes: Defined by Admin | Yes | Yes: Defined by Admin | 17 |
| KnowledgeBase Manager Pro | Yes: | Yes: MS Office documents, Images, Media | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | 18 |
| Lore | Yes | Yes: MS Office documents, Images | No | No | No | No | No | No | No | No | Yes | No | 19 |
| myKB | Yes | No | N/A | No | N/A | N/A | No | No | No | No | Yes | No | 6 |
| Novo Knowledge Base | Yes | Yes: Images | Yes | Yes | No | Yes | No | No | Yes | No | No | No | 20 |
| Omnistar Kbase | Yes | No | No | No | Yes | No | No | No | No | No | Yes | No | 21 |
| Product Perks | Yes | Yes: CSV File, Images, Media, MS Office Documents, Video | Yes: Unlimited Custom Fields | No | Yes | Yes: Save As Draft Facility | Yes | Yes | Yes | No | No | Yes |
Knowledge Sharing
| Number of targets | Publication of given category | Publication of given article | Custom interface language for any target | Visitors counting | CSS customization | Templates designing tools | User interface elements customization | Custom settings for any target | |
|---|---|---|---|---|---|---|---|---|---|
| Absolute FAQ Manager | Non-free 1 | No | No | No | No | No | No | No | No |
| Consona KM | Yes Unlimited | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| FAQ Manager Pro | Yes Unlimited | No | No | No | Yes | Yes | No | No | No |
| FAQ Support | Yes Unlimited | No | No | No | No | No | Yes | No | No |
| InnoKB | Non-free 1 | No | No | Yes | Yes | Yes | No | No | Yes |
| InterFAQs | Non-free 1 | No | No | No | No | Yes | No | No | No |
| KnowledgeBase Force | Yes: Unlimited | Yes | Yes | No | Yes | Yes: on request | Yes | Yes | Yes |
| PHPKB Knowledge Base Software |
Yes Unlimited | Yes | Yes | Yes | Yes Detailed Reports | Yes | Yes | Yes | Yes |
| KB Organizer Deluxe | Yes Unlimited | Yes | Yes | No | No | Yes | No | No | No |
| kblance | Non-free 1 | No | No | No | No | Yes | No | Yes | No |
| KB Publisher | Non-free 1 | No | No | No | Yes | Yes | No | Yes | No |
| Knowledge Builder | Non-free 1 | No | No | No | No | Yes | Yes | No | No |
| Younicycle | Yes Unlimited | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| KnowledgeBase Manager Pro | Yes Unlimited | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Lore | Non-free 1 | No | No | No | No | Yes | Yes | Yes | No |
| myKB | Non-free 1 | No | No | No | N/A | N/A | No | N/A | No |
| Novo Knowledge Base | Non-free 1 | Yes | Yes | Yes | No | Yes | Yes | No | No |
| Omnistar Kbase | Non-free 1 | No | No | No | No | No | No | No | No |
| Product Perks | Yes Unlimited | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
Footnotes
^ Per year.
^ Allow remotely hosted plans.
^ Export documents, Multiple DB options, CAPTCHA/IP/Word-based SPAM protection, Tagging, Keywords, User Comments
^ Article creation wizard, glossary, advanced search, custom logo, email notifications.
^ Comprehensive self-service portal, Deep natural language understanding of searches, KCS Verified, Unified knowledge from multiple sources, Adaptive search and navigation.
^ a b Core set of features.
^ Integrates with other products of company .
^ Cross-platform Server, Unlimited Labels, Unicode Support; Also distributed as desktop application.
^ E-mail integration.
^ Discussion boards, expert integration points to crms and chat, ride along help, intent analysis, etc.
^ Google AdSense Integration, Active Response System, Knowledge Base Dashboard, Protected & Public Content, Glossary, Meta Tags, Active Directory Integration via LDAP, Feedback (Comments & Ratings), Data Import from third-party knowledge bases.
^ Contains many tools for DB administration.
^ Supports export to social networks, supports AdSense, glossary.
^ Article templates, fixed article ordering, importing users from CSV.
^ Authorization and KB management within front-end, article templates, active response system.
^ user feedback, ratings, comments, ldap, custom usage stats
^ User configurable: Tables, Views, PGSQL Functions, Triggers, Datasources, SQL Editor,Charts, WYSIWYG: (Website designer, PDF & Report designer, Application editor), email, App analyzer, Project manager, Role based access control with ACL, Bookmarks, Notes, File manager, CSS & JS Editor, Chat, Publish wizard, Image manager, Blog, Actions (php).
^ Active Directory integration, data import from third-party knowledge bases, unlimited publication capabilities.
^ Glossary, meta-tags.
^ In-House & Hosted (ASP) Editions available.
^ Staff calendar, address book.
Conclusion
PHPKB Knowledge Base Software is the winner of this comparison among various knowledge management software solutions. So, if you are in search for a professional, secure and award-winning knowledge base management system, then PHPKB should be your choice. URL: https://www.phpkb.com